Cookie Policy
Okadoc Technologies FZ-LLC keeps its Cookie Policy under regular review and places any updates on this web page. This Cookie Policy was last reviewed / updated on
23 June 2021.
Our Contact Details
Okadoc Technologies FZ-LLC
Dubai Healthcare City, Building 47, Office 302, 3
rdFloor, Dubai, UAE
email: help@okadoc.com
1. Introduction
Okadoc’s websites and online services may use “cookies.” Cookies enable you to use the services we provide and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behavior so we can improve our communications and products we deliver.
Cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.
The Platform may include links to other third-party websites, plug-ins, and applications which may include those of Healthcare Providers. Links to Other Sites are not owned or controlled by Okadoc Technologies FZ-LLC. We are not responsible for the Privacy, Cookie or Security practices of such other third-party sites. When you leave our Platform, we strongly encourage you to read the Policies of each and every web site that collects personally identifiable data, and to know your privacy rights before interacting with such sites.
1.1. You are in control of your data
You can control how Okadoc website(s) use cookies and similar technologies by making choices below. But note that if you disable cookies and similar technologies entirely, Okadoc website(s) may not function properly.
2. What are cookies and why does Okadoc use them
Cookies are small text files stored by your web browser when you use websites. There are also other technologies that can be used for similar purposes like HTML5 local storage and local shared objects, web beacons, and embedded scripts. These technologies help us do things like remembering you and your preferences when you return to our sites, measure how you use the website, conduct market research, and gather information about the ads you see and interact with.
2.1 How do I make choices
You can make choices about what cookies and other technologies you want us to use on Okadoc sites, as explained, in understanding section 3 and section 4 of this policy.
3. Categories of cookies
3.1 Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, certain features such as booking an appointment or accessing your account cannot function as intended. These cookies are required, and they are used to enable the site and related services core functionality. Without them the site could not operate,
so they cannot be disabled.
3.2 Performance Cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. These cookies are used to analyze site usage to measure and improve performance. Without them Okadoc cannot know what content is most valued and how often unique visitors return to the site, making it hard to improve the service that we offer to you.
3.3 Extend Functionality Cookies
These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. These cookies are used to enhance the functionality of Okadoc sites such as remembering your settings and preferences to deliver a personalized experience; for example, your username, your repeated visits, preferred language, your country, or any other saved preference.
3.4 Personalised Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. These cookies are used to enable Okadoc to serve ads more relevant to your interests on this and other sites. Without them you will still see ads, but they might not be as relevant to you.
We have outlined the types of Cookies we collect, please see the Cookie Table below.
4. How do I change my cookie settings
Most web browsers allow some control of most cookies through the browser settings.
Google Chrome
Click on the "Tools" menu and select "Options". Click the "Under the Bonnet" tab and locate the "Privacy" section and choose the "Content settings" button. Click the "Cookie settings" tab and choose your preferred settings. Google Chrome allows all cookies by default, but you can restrict the behaviour of first-party and third-party cookies or even block them completely. Click on the Close button when you\ve finished.
Internet Explorer
Choose Preferences from Explorer menu Select Receiving Files options Select Cookies Choose your preferred settings
For other browsers, please check with your provider to find out how to disable cookies.
To find out more about Cookies, and how to control Cookies please visit
www.aboutcookies.org
5. Any Questions
If you have any questions about this Policy, please contact the Data Protection Officer at help@okadoc.com
Cookie Table
| Cookie | Purpose |
|---|---|
| Cloudflare Unique Visitor ID | This cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified. The cookie is a session cookie that expires after 30 days. |
| Cloudflare Bot Management | This cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. This encrypted file contains Cloudflare’s proprietary bot score and helps manage incoming traffic that matches specific criteria. |
| Cloudflare Load Balancer | This cookie allows us to return an End User to the same Customer origin for a specific period of time (Customer-configured), which in turn allows the Customer origin to maintain an End User’s experience seamlessly (for example, keeping an End User’s items in a shopping cart while they continue to navigate around the website). This cookie is a session cookie that lasts anywhere from several seconds up to 24 hours. |
| Facebook Cookie | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers The main purpose of this cookie is: Targeting/Advertising |
| Okadoc Auth Token | This cookie stores a user’s Auth Token which has been generated by Okadoc website. This token allows our site back-end to correctly identify a unique user and their browser and authenticate requests made on the client side. |
| Okadoc Is Guest status | This cookie stores a flag relating to whether a site visitor has logged in as a guest user using a mobile number and OTP (one time password) or logged in with an email address and password. |
| Okadoc Refresh Token | This cookie is related to the auth token expiration. If the auth token expires, the website will send a request to refresh this token and update the auth token. |
| Okadoc User Email | This cookie stores user email. |
| Okadoc User Phone | This cookie stores user phone. |
| _gcl_au | This cookie is used by Google Analytics to understand user interaction with the website. |
| ga | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form. |
| _gat_UA-113139131-2 | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| Google Analytics | Used to distinguish users. Enables us to identify which pages are popular, estimate our audience size and usage pattern, and better understand how the web site is used |
| Google Analytics GID | Used to distinguish users. Enables us to identify which pages are popular, estimate our audience size and usage pattern, and better understand how the web site is used. |
| Google Analytics Throttle | Used to throttle request rate. This cookie does not store any user information. It is used by Google limit the number of requests that have to be made to doubleclick.net (which will be zero in our case because we do not use any ads on our site). |
| Hotjar Cookie | We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further information on Hotjar please see this link: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies |
| Cookie |
|---|
| Cloudflare Unique Visitor ID |
| Purpose |
| This cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified. The cookie is a session cookie that expires after 30 days. |
| Cookie |
|---|
| Cloudflare Bot Management |
| Purpose |
| This cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption. This encrypted file contains Cloudflare’s proprietary bot score and helps manage incoming traffic that matches specific criteria. |
| Cookie |
|---|
| Cloudflare Load Balancer |
| Purpose |
| This cookie allows us to return an End User to the same Customer origin for a specific period of time (Customer-configured), which in turn allows the Customer origin to maintain an End User’s experience seamlessly (for example, keeping an End User’s items in a shopping cart while they continue to navigate around the website). This cookie is a session cookie that lasts anywhere from several seconds up to 24 hours. |
| Cookie |
|---|
| Facebook Cookie |
| Purpose |
| Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers The main purpose of this cookie is: Targeting/Advertising |
| Cookie |
|---|
| Okadoc Auth Token |
| Purpose |
| This cookie stores a user’s Auth Token which has been generated by Okadoc website. This token allows our site back-end to correctly identify a unique user and their browser and authenticate requests made on the client side. |
| Cookie |
|---|
| Okadoc Is Guest status |
| Purpose |
| This cookie stores a flag relating to whether a site visitor has logged in as a guest user using a mobile number and OTP (one time password) or logged in with an email address and password. |
| Cookie |
|---|
| Okadoc Refresh Token |
| Purpose |
| This cookie is related to the auth token expiration. If the auth token expires, the website will send a request to refresh this token and update the auth token. |
| Cookie |
|---|
| Okadoc User Email |
| Purpose |
| This cookie stores user email. |
| Cookie |
|---|
| Okadoc User Phone |
| Purpose |
| This cookie stores user phone. |
| Cookie |
|---|
| _gcl_au |
| Purpose |
| This cookie is used by Google Analytics to understand user interaction with the website. |
| Cookie |
|---|
| ga |
| Purpose |
| This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
| Cookie |
|---|
| _gid |
| Purpose |
| This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number of visitors, the source where they have come from, and the pages visited in an anonymous form. |
| Cookie |
|---|
| _gat_UA-113139131-2 |
| Purpose |
| This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
| Cookie |
|---|
| Google Analytics |
| Purpose |
| Used to distinguish users. Enables us to identify which pages are popular, estimate our audience size and usage pattern, and better understand how the web site is used |
| Cookie |
|---|
| Google Analytics GID |
| Purpose |
| Used to distinguish users. Enables us to identify which pages are popular, estimate our audience size and usage pattern, and better understand how the web site is used. |
| Cookie |
|---|
| Google Analytics Throttle |
| Purpose |
| Used to throttle request rate. This cookie does not store any user information. It is used by Google limit the number of requests that have to be made to doubleclick.net (which will be zero in our case because we do not use any ads on our site). |
| Cookie |
|---|
| Hotjar Cookie |
| Purpose |
| We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further information on Hotjar please see this link: https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies |
